Shipping Policy

Last updated: August 13, 2026

At Caseys Coffee, we want your coffee to arrive fresh, secure, and ready to enjoy. This Shipping Policy explains how we process and ship orders placed through our store.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, new product launches, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

Shipping Times

After your order has been processed and shipped, delivery times depend on your shipping destination and the carrier selected at checkout.

Estimated delivery times are provided at checkout and are estimates only. They are not guaranteed delivery dates.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, order size, and the available shipping options.

Any applicable shipping charges will be displayed before you complete your purchase.

If we offer free shipping promotions, the specific terms and minimum purchase requirements will be displayed during the promotion.

Order Tracking

When tracking is available, you will receive a tracking number by email once your order has been shipped.

Please allow some time for the carrier's tracking system to update after your package leaves our facility.

If your tracking information has not updated for several business days, please contact us so we can help investigate the shipment.

Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

Caseys Coffee is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.

If you notice an address mistake immediately after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Delayed, Lost, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery schedule.

If your package appears to be delayed, please first check the tracking information provided with your shipping confirmation.

If a package is marked as delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or the carrier where appropriate.

If your package arrives damaged, please contact us promptly with your order information and photographs of the damaged package and products. We will review the situation and work with you toward an appropriate resolution.

Incorrect or Missing Items

If your order arrives with an incorrect, missing, or damaged item, please contact us as soon as possible after delivery.

Include your order number and a description of the issue. Photos may be requested to help us investigate and resolve the problem.

International Shipping

If international shipping is available for your location, delivery times and shipping costs will be calculated at checkout.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside of our control.

Shipping Restrictions

Some products or destinations may not be eligible for certain shipping methods. Available shipping options will be shown at checkout based on the shipping address and products in your order.

Questions About Your Order

If you have questions about your shipment, please contact Caseys Coffee with your order number and the email address used to place the order.

We are happy to help you understand the status of your order and assist with shipping-related concerns.

Thank you for choosing Caseys Coffee. We appreciate your business and look forward to getting your coffee to you.